# Return and refund policy:

Last updated: March 18, 2026

Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the proof of purchase.

Return Process:
To start a return, contact us at info@grippit.store within 30 days of receiving your item.

If your return is accepted, we will provide you with instructions. Please note that our return warehouse is located outside the United States.

Return Shipping:

If the item is defective, damaged, or incorrect: Contact us immediately. We will resolve the issue without requiring you to return the item to our international warehouse.

For all other returns (change of mind, wrong size ordered, etc.): You are responsible for return shipping costs. These costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Damages and Issues:
Please inspect your order upon reception and contact us immediately at info@grippit.store if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Non-returnable items:
Certain types of items cannot be returned, like custom products (special orders or personalized items) and gift cards. Sale items are also non-returnable.

Exchanges:
We do not offer direct exchanges. To get a different item, please return the original item (if eligible) and place a new order.

Lost / Not Delivered Orders:
If your order has not arrived within the estimated delivery time (3-5 business days), please contact us at info@grippit.store. We will check the tracking information and contact the shipping carrier on your behalf.

If the tracking shows "Delivered" but you did not receive the package, please check with your local post office or neighbors first. We cannot issue refunds for packages marked as delivered by the carrier.

If the package is confirmed lost by the carrier, we will offer a replacement or refund.

Incorrect Address:
If a wrong shipping address was provided by the customer, we are not responsible for lost packages. Refunds may not be issued in this case.

Refunds:
We will notify you once we've reviewed your request. If approved, you'll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since we approved your return, please contact us at info@grippit.store.

Contact:
For any questions, contact us at: info@grippit.store